Beantwortet

[Solved] Submit review

I tried on several different dramas to submit a review but kicks me completely off the app. I have uninstalled and reinstalled app and turned off my phone. Is anyone else having this problem?
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  • Offizieller Kommentar

    Hi everyone,

    Our engineers have gotten back to us and the issue (iOS app crashing when posting a review) has been fixed. Please try to log out and log back in before trying again.

    If you continue to experience this issue, please let us know more details here: bit.ly/VikiHelp 

    Best,
    Michelle

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  • Hi there,

    Thank you for writing to Viki Community Support!

    I'm sorry that you're experiencing this issue on the Viki app.

    Could you please provide me with the following helpful information:

    1. Does this occur when submitting reviews on all shows? If not, please let me know the specific shows and you're having problems with.
    2. What version of the Viki app are you using? You can find it on the app settings.
    3. What's your device and Operating System?

    I look forward to helping you soon!

    Best,
    Joshua

     

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  • 1. So far I tried about 10 dramas just to see and each time I get kicked off the app
    2. Viki app 6.1.0.1108
    3. iPhone XR , Software version 13.2

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  • Hi everyone!

    Thanks for highlighting this 'Review' issue to us. Our team is aware of it and is working on fixing it quickly.

    We'll be leaving this on-hold while we wait for a response from our team and will provide you with an update when possible.

    Hope this helps for now.

    Best,
    Michelle

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  • I am having the same exact problem. I keep getting kicked out every time I click Submit.

    -1
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