Beantwortet

[Solved] it wont let me cancel my subscription. please help.

I tried to cancel my subscription on my PC and phone app, but every time i have done that it has taken me to a page explaining how to cancel my subscription. The problem is there is no other places I can click and there is NO button to cancel my subscription. This is so frustrating as I cant seem to contact anyone and it has taken funds out of my account. Please someone just cancel my subscription for me, because at my end theres nothing more i can do.

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Kommentare

  • Hi there!

    We see on our end that you are subscribed via Google Play. The reason why you were not able to cancel on Viki.com is that Viki.com uses a different payment provider from Google. To cancel your subscription, you must do so via Google Play.

    However, we see that you've already cancelled your subscription :) You'll continue to see your subscription benefits until the end of your billing cycle.

    Cheers,
    Joshua

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