[Closed] Welcome2Life

I have VIKI Pass Plus ... Video stops playback, the screen goes black and I get this message "The media playback was aborted due to a corruption problem or because the media used features your browser did not support." I prefer to use use Google Chrome for watching my dramas on VIKI but have tried to watch on Mozilla Firefox too and this happens on both. I have subscriptions to other drama streaming sites although my first choice is VIKI. This does not happen on the other sites... only on VIKI. I've tried logging out and back in and tried restarting my PC and tried refreshing the page. It will play for a few minutes then does it again. Can you help please?

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  • Hello there,

    We're so sorry to read this! Our engineers are working on a fix at the moment. In the meantime, I'd like to suggest that you change your Video Playback settings to Medium or Low to possibly help resolve this issue:

    1. Login to Viki.com
    2. Go to your Subscription & Settings
    3. Under General Settings, select Medium or Low quality.

    I do hope this helps! We'll be in touch as soon as we can.

    Please let us know if you have any other questions.

    Thank you!
    Joshua

     

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  • Hey there,

    Also, we'll be posting an update here as soon this is fixed. Do remember to click 'Follow' so that you will be notified when there's an update :)

    Cheers,
    Joshua

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