[Closed] Revenge note 2

My viki app will open but when I pressd on my episode it didn't work It was just frozen so I want to cry because I really like the episode please save. Me🌚💔🙏
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  • Help meh

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  • Hi there! 

    Thank you for writing to Viki Community Support!

    I'm sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If this does not help resolve the issue, could you please provide me with the following helpful information:

    1. Does this only occur on this show? If not, please let me know any other affected episodes/dramas.
    2. What's your device and Operating System?
    3. Your internet speed. To test this download this application and share the results: Android 
    4. Screenshot of the issue or the error message you see.

    I look forward to helping you soon!

    Best,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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