[On-hold] The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

i have done everything i can think of, but it keeps happeneing. it just started this mornin.

 

please help!!!

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54 Kommentare
  • I am having this problem, as well. The more episodes I watch, the more frequently the error message seems to occur. This has been happening for a while now. I have VikiPass Plus, so I pay good money to be able to watch what I want in great quality with no interruptions. I shouldn't have to reload the same 30 minute video 4 times in order to get through it. Please fix the issue! Thank you.

    Currently watching: Come and Hug Me, trying to get through episode 10. :(

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  • This problem is till not fixed?!  How do you guys expect paying customers to watch a show with minimum 10 interruptions!?
    Fix this immediately, think we all waited long enough

    Home Alone Episode 313 stops every 30 seconds

     

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  • We're having this same problem as well. This is when watching "I Have a Lover". A message appears stating "The media playback was aborted due to a corruption problem or because the media used features your browser did not support." Have cleared cache and restarted to no avail. This is on Mac OS 10.13.6 . We reset playback to slowest quality as was recommended and nothing seems to help. Please help!

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  • Hi everyone,

    To provide an update - our team would need a little more time to look into this issue. We apologise for the inconvenience caused and we greatly appreciate your patience during this period.

    In the meantime, we suggest watching on your other mobile and/or tv apps. Alternatively, you may also try to adjust your playback settings to see if it temporarily helps.

    Thank you!
    The Viki Team

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  • I cant watch Viki on any of my browsers, which makes me sad. I have tried everything. Nothing works. Please fix this, Viki. I don't want to watch because I get so mad that I have to keep going into my task bar and ending my browser every 5 min. I started watching a Netflix Kdrama so that I can watch it all the way to the end. I miss Viki.

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  • Hi everyone,

    Our teams are aware of this issue but they will need more time to work on fixing it.

    We're sorry for the inconvenience caused in the meantime and we greatly appreciate your patience.

    Hope this helps for now. 

    Best, 
    Joshua

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  • Same issue and the fix does not work. Please please.

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  • I was having this problem for the last few weeks. 3-4 times an episode I would get this error but I think I have found a way to fix it. I went into the option in my browser to clear browsing data and cleared everything (the cache, the cookies, etc.) and tonight I was able to watch 5 episodes without getting the error at all. Hopefully this can work for other people too.

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  • I am also having this problem since last month with Firefox, Chrome and Edge browsers. Has his issue been resolved yet or do i need to have an individual ticket created for me as well?

    This error now happens with EVERY show i try to watch.  I prefer to have this running on one of my PC screens rather than through my ipad or android apps. Please help!

    Changing the video settings does not help.  Still get the same error.

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  • i am having the same issue and it is getting worse not better and switching playback from high to medium to low does not make any difference.  please fix soon!!!

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  • I have same issue.  Seems to be older shows.  Changing the settings to low & med does no good.  I have been paying for a viki pass plus subscription for quite awhile but now wondering why...I have had to watch last 2 shows on other sites.  This issue has been going on for several months & when I switch to another site it doesn't happen.  Viki doesn't seem to be responding too quickly according to this thread & my experience.  I never received an email to response to previously submitted requests for help.

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  • I've been having this corrupt streaming issue, also.  Particularly on a drama called SWITCH.  But there are others like My Little Old Boy, and a few others.

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  • I've been having this issue consistently on Chrome with You're the Best.  Every few minutes I get the message and no matter what I do nothing seems to help it go away.  

    I would appreciate if this is fixed sooner rather than later since we pay for this, and while you're at it is there any update regarding downloading episodes for offline use?  I feel like it has been asked about quite a few times at this point and it only seems fair for people who travel or prefer viewing episodes this way.

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  • aflowerbookmark, it doesn't seem like Viki cares, this bug has been there for about 2 months and they say they are "looking into it" and do nothing. It is a streaming buffer issue that anyone with some knowledge on how it words would fix in a day, but ... they don't care. I think they entered "that stage" where they are aware they will be eaten by competition and thus won't spend a dime on anything and will keep their ridiculous prices up in the clouds. I am finishing the very few shows that are only on viki and won't be back, you can tentatively watch it without this issue by reducing the video quality (on your profile settings, step the quality down from HD), but that is ridiculous, one of the reasons we pay is to have HD, and the only "solution" (which is not a solution, is a stopgap) is to not use it. What is next? enable ads? 

    Viki, you deserve to go down.

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  • The same issue, all dramas that I'm trying t watch, less than 5 minutes, in any browser, with high or low quality... Have a month or more this issue, we're paying, please, fix it!!

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  • i'm having the same problem and is getting annoying i need a solution right now because it's been a long time since it started at least give a discount 

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  • Yeah, it's really annoying to have to keep refreshing when watching a video.

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  • Hi. Just wanted to add that I have been running into this problem again, as well, this time with multiple English subbed episodes of Angel's Last Mission: Love (once or twice in ep 13, a couple of times in eps 14-16, and numerous times in ep 17 to the point that I can't enjoy the video).

    The new player display takes up the whole screen now, so there's no longer a visible episode comment section or button/link to report a specific video as having playback issues, so I thought this would be the best place to note that the issue is apparently ongoing.

    Thank you.

     

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  • Seeing all of these comments makes me glad I didn't subscribe. I would be so angry having paid money only to continue having these problems. I have tried on two different browsers, cleared my cache, tried it on the roku, none of it works. The switching to low quality seems ridiculous because the quality isn't that great to start with, so making it even worse means I may as well just go read recaps at Dramabeans. What a frustrating issue that has been going on for far too long!

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  • am still having the same a problem from September 2019 and the support spout the same stuff from 2019 or blaming other services, I don't care about other services I am subscribed to you not them.

     

    Just the idea that the issue is not fixed from September 2019 is mind blowing.

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  • Same problem!

    The media playback was aborted due to a corruption problem or because the media used features your browser did not support.

     

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  • Wow it's actually unbelievable that they have not resolved this since *over a year ago*. I subscribed at the highest subscription model to be able to watch Heard It Through The Grapevine with better quality than the ones on free servers, and I can't even watch it. I would have kept my subscription but I'm not paying 10 dollars a month for Viki to decide it's not going to let me watch the show I've chosen, so I'm cancelling. Get a better development team, this is unacceptable.

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  • I still have the same error message of Video aborted after clearing cache and history.  it is getting worse.  I am on the Jewelry in the Crown.  I cant watch at all now.  It happened after Windows update.  is it something not compatible with the new windows updates?

     

    thanks 

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  • Hello everyone!

    Our engineers are currently still working on a fix at the moment. In the meantime, I'd like to suggest that you change your Video Playback settings to Medium or Low to possibly help resolve this issue:

    1. Login to Viki.com
    2. Go to your Subscription & Settings
    3. Under General Settings, select Medium or Low quality.

    I do hope this helps! We'll be in touch as soon as we can.

    Thank you!
    Joshua

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