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[Solved] Log in Issues

Recently I tried logging into my main viki account, but it says that my email or password is incorrect. When i tried resetting my password, I get an error that the link is expired. I've tried logging in on multiple devices but it says that same thing every time. I did not delete my account and I also didn't request to have it deleted so I'm not sure why I can't log in. It was working fine a day or so ago.

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    -UPDATE-

    The login issues has been fixed. Pls try logging into your Viki account again and do let us know if the issue is still occurring.

    Hi there,

    We're currently experiencing issues with login and sign up on our site and apps. Our team is working on it. We're sorry for the inconvenience. More information will be shared as we get it.

    Hope this helps for now. Please do let me know if you have any additional questions or concerns.

    TIP: You can also refer to our twitter page @VikiStatus here for more immediate support updates. You can also access this page without owning a twitter account.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • I am having the same issue. I submitted a ticket.  Hopefully they will have a solution for both of us.

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  • Recently I tried logging into my main viki account, but it says that my email or password is incorrect. When i tried resetting my password, I get an error that the link is expired. I've tried logging in on multiple devices but it says that same thing every time. I did not delete my account and I also didn't request to have it deleted so I'm not sure why I can't log in. It was working fine a day or so ago.

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  • i hope team will find solution soon waiting

     

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  • Hi aamirjamil323_253

    Thanks for writing in to us with your issue.

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center with more assistance. 

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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