[Closed] Problem with suscription
I buy suscription to viki pass plus and in my profile appear I have viki pass plus but then when i want to see a drama that need viki pass plus they not permit see the drama
Wie können wir dir helfen?
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I am having the same problem. Did it get fixed?
I'm having the same problem as well.
Hello both,
Thank you for writing in to us.
I looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.
If you still can't see subscription benefits, I recommend taking the following steps:
If that doesn't fix the problem, please let us know and we'll be glad to help. Be sure to send us full-monitor screenshots of any of the issues you see so I can further escalate it to our engineers.
Thank you,
Michelle
I don't know how to update my credit card !!! Please help !!!
Hi ruizethnie_224,
Thank you for writing in to us.
As your subscription was made via iTunes, kindly head to the iTunes Store directly to manage your billing settings.
Best,
Michelle
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