[Closed] Problem with suscription

I buy suscription to viki pass plus and in my profile appear I have viki pass plus but then when i want to see a drama that need viki pass plus they not permit see the drama

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  • I am having the same problem. Did it get fixed? 

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  • I'm having the same problem as well.

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  • Hello both,

    Thank you for writing in to us.

    I looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.

    If you still can't see subscription benefits, I recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki with this account you are writing from

    If that doesn't fix the problem, please let us know and we'll be glad to help. Be sure to send us full-monitor screenshots of any of the issues you see so I can further escalate it to our engineers.

    Thank you,
    Michelle

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  • I don't know how to update my credit card !!! Please help !!!

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  • Hi ruizethnie_224,

    Thank you for writing in to us.

    As your subscription was made via iTunes, kindly head to the iTunes Store directly to manage your billing settings.

    Best,
    Michelle

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