[Closed] Refund after canceling trial period
I paid for a year subscription with the impression that I could cancel with a full refund within 7 days. I paid for the subscription on May 9, 2019 and canceled the subscription on May 14, 2019. I received an email confirming my cancellation, however, the email says my start date was May 1, 2019. This is absolutely incorrect as I have bank records showing the transaction on May 9. Please put me in touch with somebody who can take care of giving me my full refund.
Kommentare
Hi there!
Thanks for writing to us! As this matter involves your billing, we'll be opening a ticket with you and will correspond via email :)
Cheers,
Joshua
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