[Closed] Viki pass and mobile app aren't working
I am facing issues with my account.
I am a viki translator from english to italian, i've reached the 3000 sub goal, but the viki pass standard didn't activated and i have a viki pass basic. The QC distinctive is on profile but after a few days still doesn't work, and that's a problem because i can't help the teams that i've joined for subs. Plus, on my mobile app (android 6.0), the chromecast connection disappared (a function that i've used a lot).
I've add a screen from my profile on pc with the problem in red.
The reason why this is occurring is that you have an active Viki Pass Subscription via Google Play.
I've gone ahead to cancel your Google Play subscription but because of the way our system works, your QC benefits will only take effect after May 22, 2019, after your Google Play subscription ends.
I hope this helps and we appreciate your kind understanding!
With regards to your Chromecast issue, to make sure this is not app problem can you please try the following?
Are you still having the same issues with the Viki app and Chromecast? If so, can you please provide the following information?
I'll look forward to your response!
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