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[Closed] Video is not loading on my Samsung tablet 8

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anrmartin_852
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Working just fine until a couple of weeks ago.  First, the videos failed to load sometimes, then the subtitles disappeared.  Not there are no videos loading at all.

My tablet is not old, opporating on android 8.1 oreo 

My Roku works fine, so it's not my internet.

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    Joshua G
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    Hi there!

    I'm sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If this does not help resolve the issue, could you please provide me with the following helpful information:

    1. The specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    2. What's your device?
    3. Screenshot of the issue or the error message you see.

    I look forward to helping you soon!

    Best,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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