[Closed] Mobile app not working

• Offizieller Kommentar

  

  Joshua

  9. Mai 2019 08:22 (Bearbeitet 9. Mai 2019 08:22)

  Hi there!
  
  So sorry to read this!  Could you please provide me with the following helpful information:

  1. The specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  2. What version of the Viki app are you using? You can find it on the app settings.
  3. What's your device and Operating System?
  4. Screenshot of the issue or the error message you see.

  I look forward to helping you soon!
  
  Best,
  Joshua

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• 

  sisterresponsible_922

  10. Mai 2019 07:19

  May 9, 2019, 9:49 PM
  It is not letting me log in at all.
  Keep saying either email address not valid or not connected to Internet.
  So unable to even see what videos are available

  Viki version 5.1
  My pH is huawei nova 3i
  Thanks

  0

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• 

  Joshua

  10. Mai 2019 08:42

  Hi there!

  We'd like to ask if you face this when using:

  1. A different WiFi network
  2. 3G/4G Network

  If so, have you installed any software that blocks access to certain sites? This usually happens on antivirus or ad-blocking software that could possibly be installed by your Internet Service Provider (ISP) or Telco.

  Sometimes antivirus software might wrongly determine some websites as dangerous and hence prevent access to the website.

  I'd suggest that you take the following steps:

  1. Disable any antivirus/ad-blocking or firewall software.
     
     
  2. Reach out to your ISP/Telco to check if they have installed some form of safety software for you or might have added a firewall on their end.

  I do hope this helps!

  Best,
  Joshua

  0

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• 

  Joshua

  13. Mai 2019 06:06

  Hi there! 
  
  Please let me know if you're still facing this issue :)
  
  Cheers,
  Joshua

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