[Solved] Episode fails to load

• 

  brandygirlc81_744

  13. April 2019 21:32

  Like I can't watch any other episode other then the first one, it acts as tho they are locked. I paid for the subscription to unlock them, turning out to be a waste of money and frankly a scam

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• 

  Joshua

  16. April 2019 06:50

  Hi there,
  
  

  Thank you for reporting this issue to us. We’re so sorry that you’re facing this. 

   

  We’re aware of this issue and our engineers currently looking into the issue. We will keep you posted on when it gets fixed.

  We greatly appreciate your patience and understanding, and sincerely apologise for any inconvenience caused.

   

  You can follow up on updates through our Community forum, our Twitter page @vikistatus and on the Help Center. We'll be letting you know once the issue is fixed.

   

  Thank you,

  Joshua

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• 

  Joshua

  22. April 2019 08:08

  Hi there!

  We're glad to let you know that this is now resolved! 

  Please log out and log back in to your Roku device before trying again :) 

  Cheers,
  Joshua

  Note: If you're facing issues with the drama 'Blood', please know that we're still fixing the issues for that title.

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