[Closed] Loading problem

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lilas0704_307

• 4. Dezember 2018 21:07

 Hello,

I tried to watch different videos to see if the problem is the same. All the videos started correctly but after  some minutes they stopped and it took a while for the videos to start again... Then they stopped again...

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  Kristie

  • 5. Dezember 2018 09:41

  Hi lilas0704_307,

  Sorry to hear you're experiencing such issues.

  If this issue is occurring on the viki.com website, please send a issue report for the problem by taking these steps:

  1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
  2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

  After submitting the report, please let me know.

  Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

  If you continue to experience the same issue, please let us know the following information?

  1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
  2. The specific episodes for which this is occurring (ex. Time Ep. 2)
  3. Are you getting any error message?
  4. A short video or photo of the error message or issue you're experiencing

  Let me know how it goes!

  Cheers,
  Kristie

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