[Closed] Trying to contact customer support

I am having problems with the collections and following features. I tried to create 2 collections: 1) Shows I have Already Seen, and 2) Shows I need to see. After I created them, I opened the app on iphone and I only see the "Shows I need to See" collection containing 18 shows. There is another "Watch Later" collection but I didn't create that. The collections "Shows I Have Already seen" is missing along with all 44 shows I placed in there. I am very confused. And I wanted to click follow on the 44 shows I have already seen, but not that they are gone, I can't find them.

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  • Hey k_steve,

    Sorry to hear you're having problems seeing your newly created Collections on your phone.

    Could you try deleting and reinstalling the Viki app on your phone to see if it fixes the issue?

    If you continue to experience problems seeing Collections on your phone, please let me know so that I can help further troubleshoot the issue.

    Cheers,
    Kristie

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