[On Hold] Videos will not load on my Samsung S9+

Hi there
When I start the app... no videos are loaded on the menu.. its empty
When I try to login, it says error with connecting to internet

I've uninstalled and reinstalled the app many times..still no luck
I can attach screenshots at your request... please advise as I have paid for a monthly subscription

It works fine on my iPad mini and I can cast with no issues. It's just not working on my phone



  • Having the same issue, please send me the fix.

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  • Have tried many suggestions provided by support but still unsuccessful
    Support.. pls advise

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  • Hello ihounp_235,

    Sorry to hear you've been experiencing these issues!

    I've just emailed you for more information, please follow-up there.


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