Beantwortet

[Solved] Viki android app not working

Viki stopped working on my android Huawei phone since 4 days ago. It starts up but won't load further

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11 Kommentare
  • Hello,

    Sorry to hear you're experiencing this issue!

    Please try the following to see if it helps first:

    1. Log out of Viki app
    2. Delete and reinstall app
    3. Log back in with your Viki account

    Are you still experiencing problems after deleting and reinstalling the app, if so, please let me know so that I can further assist. Be sure to attach screenshots of what you're seeing.

    Cheers,
    Kristie

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  • Hi Kristie,

    Thanks for you reply. I deleted and reinstalled the app 3 times already but still nothing. I get the layout screen but the content won't load. When I try to login with Facebook account I get an error as well.

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  • I just got an Adroid TV update today and updated Viki, now it won't work at all! Keep getting retry message server isn't found. So I unistalled it and reinstalled it and now it loads to empty screen, no shows...nothing!

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  • How can I attach screen shot?

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  • I downloaded an older version and it's working, removed, installed the new one and wasn't working. So I'm back in an older version.

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  • @10203798388461953_244,

    You can attach a screenshot by clicking on the icon circled in red and following the prompts.

    @homem_misterio_210,

    I looked up your account and it seems you were previously using the Viki Android mobile app on your Android TV, which might have caused issues as the mobile app is not designed to work on TV devices.

    I see that you've now installed the Viki Android TV app. If you have any additional questions, do let me know.

    Cheers,
    Kristie

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  • Hello there, actually the update was for Android TV app and it happened has I said. So to look and see what could be I sideloaded the Android mobile app for testing and had the same problem.  Then I installed the Android TV google store app again and it continued having the same problem. So I searched and found one previous version I found not from the Google Playstore and it worked 100%. So for now all is good.

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  • Hey homem_misterio_210,

    Thanks so much for clarifying.

    We'll be looking into what's going on with the Android TV app and will update you when we find out what's going on.

    Cheers,
    Kristie

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  • Hello homem_misterio_210,

    Thank you so much for your patience!

    We've just released a new Android TV app 2.1.1 that fixes the issue you're experiencing.

    Please go to the Google Play Store on your Android TV app to update your app to the newest app.

    If you continue to experience problems after updating the app, please let me know!

    Cheers, 
    Kristie

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  • Sorry, I was absent yesterday so missed reporting that I have 200 MB download and 100 MB upload fiber connection and I connect via ethernet, I will check the new version as soon as I arrive home. Thanks for all the help. ;)

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  • Let me know how it goes and if you continue experiencing problems :)

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