[Solved] Subtitles still aren't working

My subtitles aren't showing on neither on my phone or tablet both android devices. The troubleshooting didn't help neither one of them. It's been going for a week now please fix it.



  • Subtitles not working in English in the middle of the show Sparrow the first episode. It states 100% but it is not. Hate that I pay for watching and the subtitles do not workHELP

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  • @marie_marcelus,

    Sorry you're experiencing this issue on your Android phone.

    I've notified the engineers and they're looking into it. I'll update you once it's fixed.


    Thanks for reporting this!

    There was a problem with some of the subtitles, causing them not to appear. 

    The issue is now resolved and you should now be able to see subtitles now. If you continue to experience problems, please let me know


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  • Hi marie_marcelus,

    Subtitles should be showing again.

    If you're still experiencing problems with it, please let me know.

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