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[Closed] Lag Issues

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candycandynora_833
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 Whenever I watch the dramas "Work of Love", 'Tempted", and "Switch", I experience lots of amounts of lag (every 5 seconds)throughout all the episodes. I have tried watching these day after day but they seem to not work at all. Every other drama Iv'e watched works well except for these.  Can you please fix this issue as I really want to see them. 

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    Kristie

    Hello candycandynora_833,

    I'm sorry you're experiencing issues with video lag with some shows:

    To help us troubleshoot the issue, could you do the following whenever you encounter these issues.

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Please let me know after you send the report. Also, a short video or screenshots of the issues you're experiencing would be very helpful to us!

    Best,
    Kristie

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