Beantwortet

[Solved] Viki and Amazon Fire Stick

I am getting very upset that despite several emails, no one has the courtesy to try to help me.  I use Amazon Fire Stick and never had a problem before.  After I paid for my Viki Pass, I logged out and then logged in again.  It did not work.  I deleted the app and re-installed it again and still nothing. Now it does not matter what I do my Viki Pass is not working and I still see the keys that lock a particular chapter.  Also I see a little square that tells me that I have to wait one day to be able to see my dramas.  What is the point of paying if I am not receiving good service.At least other companies that REALLY care about their customers, will call and try to help over the phone.  Are there any human beings out there or only robots.

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Kommentare

  • Offizieller Kommentar

    Hey marysol15,

    I have just responded to your email.

    Also, we're not able to provide phone support for the following reasons:
    Why we don't offer phone support? 

    In the mean time, please note that different subscriptions give you access to different content. You can find out more about what your benefits you get access to with your current subscription in these FAQ articles:
    What’s the difference between Viki Pass Standard and Plus?
    How do I know if a show is Standard or Plus?

    Best,
    Kristie

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  • Hiya, 

    I've got an amazon fire stick as well and i live in the UK do you know if the Viki app would work for me or would i be able to find it on my fire stick? 

     

    Thanks!

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  • Hi littleblakey,

    The Viki app is available on the Amazon Store in the UK and you can download it there :)

    If you have any trouble finding it on the Amazon store, do let me know and I'll be glad to help.

    Best,
    Kristie

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