[Closed] Response times to support tickets?

I recognize support agents likely have a lot of requests to deal with, but what response time can I expect?

I submitted a ticket #1810765 two weeks ago regarding how/if I can upgrade from Viki Standard to Viki Plus (since there's a specific show I'd like to watch), but I've yet to hear back from support on how to resolve this issue (despite the fact that it seems to be a very common problem also experienced by many other users).



  • Offizieller Kommentar

    Hi jkhunter_328,

    Thank you for reaching out to Viki Community Support!

    Please allow us to extend our sincerest apologies for the delay in getting back to you regarding your upgrade concern. 

    Please know that our support team has been experiencing an unprecedented influx of tickets, many of which are related to upgrade concerns similar to yours. While we strive to address every inquiry on time, the volume has regrettably caused delays in our response times.

    Rest assured that your concern has not gone unnoticed, and we are actively working to resolve it as quickly as possible.

    Once again, we apologize for any inconvenience this delay may have caused, and thank you for your continued patience and understanding.

    For further concerns, please course it through your existing Help Center ticket #1810765 as this post will be closed to prevent multiple requests confusion.

    Thank you,


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