[Closed] Never received confirmation email for renewal

I tried to use the 30% off annual plus pass subscription code upon renewal 11/24 and it said it was successful, however I never received any confirmation email to back the transaction, AND nowhere in my account do I see this applied. My original ticket number for help is #1810516. Can someone confirm that this went through? Today is the last day for the discount so that’s why my request is urgent. Thank you!


  • Offizieller Kommentar

    Hi betzalel_email_189,

    Thanks for reaching out to Viki Community Support.

    We appreciate your enthusiasm for the Lunar New Year promotion. We've seen your ticket on the Help Center and it will be attended to shortly.

    We’ll be closing this to prevent confusion of multiple requests. Have a great weekend!


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