[Closed] Kocowa Subtitles Out of Sync when in Chromecast

Hi its been a month and the subtitles are still showing too early and out of sync when casted via Chromecast to the tv. And you still have not resolved this. My subscription is ending and I’m thinking of not renewing. What’s the point of renewing? We are getting subpar service when we’re subscribed to your most expensive subscription? Absolutely ridiculous that it’s taking you this long to resolve this. And saying watch on your other devices is not a solution. Please don’t close this case until you fix the problem.


  • Offizieller Kommentar

    Hi All,

    We're very sorry about the issues you're both facing on Chromecast. 

    Our team is aware of this Chromecast issue, and currently working on it. Rest assured the team is looking into finding a fix.

    For now, kindly follow this post for updates as this duplicate topic would be closed.

    As we're not able to provide an estimated date for the fix now, we also suggest watching directly on our website or on the apps in the meantime.

    We appreciate your patience and understanding in this matter.



    Viki Community Team Member

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  • I am also having the same issue. I restarted my chrome cast, deleted and re installed the Viki app and the chrome cast app and the subtitles are still out of sync...

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