Beantwortet

google chromecast

I have not been able to cast to Google Chromecast for a week.  YouTube and other channels can connect.

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  • Offizieller Kommentar

    Hi there,

    We're aware of this Chromecast error for iOS devices, and our team is working on it.

    Do follow this post for updates as this duplicate topic would be closed.

    Meanwhile, we suggest watching directly on our website Viki.com or on our other supported apps. 

    We appreciate your patience and understanding in this matter.

    Thanks,

    Lyn
    Viki Community Team Member

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  • Hi dianejew123_816,

    This issue should be fixed now. You may go ahead to cast your shows again.

    If the issue still occurs, please do the following:

    1. Log out from your account
    2. If you're on an Android device, clean the cache and cookies on your device
    3. If you're on a mobile device, uninstall and reinstall both the Viki and Google Home app on your device. Then turn your mobile device off and on again.
    4. Reboot your Chromecast device from the Google Home app
    5. Turn off your internet router, wait 30 seconds, and turn it back on.
    6. Make sure Chromecast is connected to the same Wifi network as your device. Also do note that they are either on the same 2.4GHz or 5GHz wifi network.
    7. Log back in to your Viki account and try casting again.

    If the above steps didn't help to fix the issue, please provide the following information:

    • The model and OS version of your device.
    • A screenshot or short video of the error message or issue.
    • The model number of your Chromecast device.

    I'll look forward to your response!

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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