Beantwortet

Update Viki app

I’m unable to update the Viki app?
1

Kommentare

  • Offizieller Kommentar
     
    Thank you for writing to Viki Community Support!
     
    We're very sorry to know that you're facing issues with the update.
     
    Please try to uninstall or remove the Viki app on your iOS device, please follow the steps found here.
     
    Once done, you may try either of the two ways to download latest Viki App version.

    Direct Link

    Click here to download the Viki app directly from the iTunes App Store.

    Or you may try manual Search on the iTunes App Store

    1. Launch the App Store.
    2. Tap Search on the bottom-right corner
    3. Tap the Search bar and type in 'Viki'
    4. Once you see the Viki App, to download, tap on 'Get' or 'Update'
    5. Enter your password or Touch/Face ID. You will be prompted for your password whether or not the app is free.
    6. Wait for your app to download. This may take some time. An icon should appear.
    If the above ways did not work, please let me know and include a screenshot or screencast showing the error. 
     

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    Aktionen für Kommentare Permalink
  • please help me I renewed my subscription for another year in march of this year however as of April 21st,  I am unable to access the app.  I have a smart TV and an HD TV and do not know how to update the app.

    please help as I have enjoyed watching Korean dramas and movies. I do not want to cancelled my subscription.

    thanks Helen Pulliam

     

    0
    Aktionen für Kommentare Permalink
  • Hi helenpulliam_861,

    Thanks for writing back.

    I'm very sorry to know that you're unable to watch your favorite shows yet due to error on your Fire TV.

    To install the update on your TV or other devices, check steps here: How to Install or Update the Viki App?

    Once done, you may then log in using email or device code, guide is shown here: How do I log in to Viki?

    If you forget your password for Viki account, follow steps here.

    I hope this helps. Please let me know if you have questions.

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    0
    Aktionen für Kommentare Permalink

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Sie haben nicht gefunden, wonach Sie suchten?

Neuer Post