[Closed] Update Viki app

• Offizieller Kommentar

  

  Permanently deleted user

  12. April 2021 02:23 (Bearbeitet 12. April 2021 02:45)

  Hi mimilee81_259,

   

  Thank you for writing to Viki Community Support!

   

  We're very sorry to know that you're facing issues with the update.

   

  Please try to uninstall or remove the Viki app on your iOS device, please follow the steps found here.

   

  Once done, you may try either of the two ways to download latest Viki App version.

  Direct Link

  Click here to download the Viki app directly from the iTunes App Store.

  Or you may try manual Search on the iTunes App Store

  1. Launch the App Store.
  2. Tap Search on the bottom-right corner
  3. Tap the Search bar and type in 'Viki'
  4. Once you see the Viki App, to download, tap on 'Get' or 'Update'
  5. Enter your password or Touch/Face ID. You will be prompted for your password whether or not the app is free.
  6. Wait for your app to download. This may take some time. An icon should appear.

  If the above ways did not work, please let me know and include a screenshot or screencast showing the error. 

   

  Thanks,

  Lyn
  Viki Community Team Member

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  helenpulliam_861

  21. April 2021 21:46

  please help me I renewed my subscription for another year in march of this year however as of April 21st,  I am unable to access the app.  I have a smart TV and an HD TV and do not know how to update the app.

  please help as I have enjoyed watching Korean dramas and movies. I do not want to cancelled my subscription.

  thanks Helen Pulliam

   

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• 

  Permanently deleted user

  23. April 2021 01:38

  Hi helenpulliam_861,

  Thanks for writing back.

  I'm very sorry to know that you're unable to watch your favorite shows yet due to error on your Fire TV.

  To install the update on your TV or other devices, check steps here: How to Install or Update the Viki App?

  Once done, you may then log in using email or device code, guide is shown here: How do I log in to Viki?

  If you forget your password for Viki account, follow steps here.

  I hope this helps. Please let me know if you have questions.

  Thanks,

  Lyn
  Viki Community Team Member

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  suonbaite_389

  11. Februar 2022 09:42

  Please make available viki in airtel xtream fible

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  kulgems_220

  25. Februar 2022 02:14

  I changed my wifi and now I can't get into it, how do I update the wifi info.

  please help

  thanks

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  kulgems_220

  25. Februar 2022 02:40

  Why only some series are working, I have a watchlist and only some of them are now working, pls fix

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• 

  Michelle (CX)

  25. Februar 2022 07:34

  Hi kulgems_220,

  There was a Kocowa playback issue earlier that is now fixed, so you may return to Viki and continue watching :)
  
  If you are still having technical issues, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.
  
  Cheers,
  Michelle

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