Beantwortet

[Solved] Continue Watching not updating on Viki app

I noticed that recently my "Continue Watching" queue doesn't update. This is a problem at every devices on my account (web, tv app, phone app). I've tried closing the app and reboot but doesn't seem to help. There's no watch history either so it sometimes hard to know where you left off if you're watching multiple shows. 

Does anyone else had this problem before and know how to fix it?

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Kommentare

98 Kommentare
  • Offizieller Kommentar

    Hi everyone,

    Our engineers have made more updates to assist with this 'Continue Watching' issue.

    If you are still facing the same problems, please try these first:

    • Log out, reinstall the Viki app, and log back into your account.
    • Check that your profile/settings page indicates the same account username across all your devices.
    • If you are watching on our website Viki.com, please check that you have Adblock disabled or whitelisted for Viki. Restart your browser before trying again.
    • If you are using the Viki Android app, check that you are updated to version 6.16.2 (If you do not see this version yet, please wait 1-2 days).

    Do kindly note that Continue Watching/Watch Markers usually take within 15-30 mins before it is updated. Dramas/movies must have also been played for at least one minute.  

    Otherwise, if the issue persists, please write back in the below format so our team can identify the issue for you:

    1. Your Viki username
    2. The show+episode that you have last watched and is not updating on your Continue Watching
    3. The date & time of that last watched activity and when you checked your Continue Watching
    4. If you have other devices, do you see the same watched activity missing?

    Thank you,
    Michelle

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  • Hi sphanich,

    I'm sorry that you're experiencing this issue.

    Our team is aware of it and will be looking into it as soon as they can. I forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    Hope this helps for now.

    Please do let me know if you have any additional questions or concerns.

    All the best,
    John Rey
    Viki Community Team Member

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  • Thanks John! Hope this will be resolved soon.

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  • Hi sphanich,

    Just to provide an update: Your watch activity will now take about 15-30mins before it is updated on 'Continue Watching'.

    Our team is still working on improving this but we greatly appreciate your patience and hope this helps for now.

    Thank you,
    Michelle

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  • Hi there, I too am experiencing the same issue. For the last two months my continue watching list, or any show I am trying to continue, so this is not bound only to continue watching section of the app, has not properly saved or loaded the current point of an episode where I left off. It usually starts at the beginning of the episode or somewhere within the beginning 18 minutes of the episode. All shows have been affected by this. Have been able to repeat issue on multiple iPhones, Androids, Roku’s and support smart TVs. It’s getting old having to keep a time stamp of where I left off on every show especially when I can be bingeing 4-5 shows at a time. Hope this get fixed soon.

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  • Hi j12rammstein_rocks_470,

    We are terribly sorry for the inconvenience that it may have caused you.

    Our engineering team is doing their best to fix this problem.

    They will contact you soon.

    Best,
    John Rey
    Viki Community Team Member

     
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  • Hey!

    I face the same issues too. Its been almost 4 to 5 weeks and none of my 'continue to watch' list has been updated.

    I need to check my own browser history to know which episode I had left it at and the keep skipping till I get to the right time in that episode.

    Please rectify. Thank you.

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  • I am having the same problem. It is not syncing with any of my devices. I hope this can be resolved as soon as possible because it is interfering with my time watching on your application. 

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  • The same thing is happening to me.  Any idea on why this is happening? and how long will it take to fix?

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  • Same problem, been a few weeks which is frustrating. How is it that you couldn’t get to the bottom of it over several months based on the comments in this thread? We are paying for your service assuming all the features are functioning properly. Please fix it as soon as possible.

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  • @arisong77

    Seriously don't be rude, you can clearly see that they're working on solving other problems right now. Not all services going to function properly. If you are going to be disrespectful and not patient then go find some other site.

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  • @mazzyangel you don’t have the right to tell others to do whatsoever. My comment was clearly not to you but the company that I’m paying for their service and it is not acceptable that they can’t fix a problem for over several months! I was demanding my right to get the services that I deserve as a paying customer. All features should function correctly, that’s the expectation for any company. Are you from a different planet???

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  • arisong77

    If I was trying to tell you what to do then I am sorry. But you don't have to be rude about it when they're trying their best.

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  • Same thing is happening here for me as well. I haven't been on viki for a little bit and I've recently noticed how none of my shows are updating on 'Continue Watching'. Looking at the other comments, it's been almost 2 months since this issue first appeared. I just want to know when it will be resolved. 

    Thanks for all your hard work.

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  • Same here. Thought it wasn’t syncing across my devices but it’s not updating continue watching.

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  • Same here, still not resolved after 2 months and I'm thinking of canceling for a while. It's just too hard to find where I left off because I watch throughout a given day depending on my schedule. It goes back to the beginning of an Episode or skips to a new one when I'm not done watching the last one. Watching Viki is supposed to be relaxing not frusterating and stressful.

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  • I have the same problem since the other day. My "continue watching" hasn't been updating. I have to remember where I left off, every time I shut off my device.

     

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  • For the last 2 days nothing is updating anywhere. Not continue watching. Not in the episode listing for a show. Nowhere. This must be fixed. Please give us an update on your progress.

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  • zev_368 I too would like this information on the progress. It's been way too long. I'm thinking about canceling my subscription if nothing is resolved anytime soon. 

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  • I have recent returned subscriber and am disappointed that I cannot just continue watching. No problem with other streaming applications. Looks like this issue is taking a long time. Any updates on this please?

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  • This started happening yesterday and it sucks. I might have to cancel the subscription as well if nothing is fixed

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  • I’ve been a long time subscriber and the “continue watching” issues has never been this bad before. It’s extremely frustrating when we can’t see what we last watched or where we left off. I’m having to resort to write things in a notebook. Please fix this asap as the issue is on all viewing platforms. Thank you.

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  • Normally I haven't had an issue with my continue watch list,But as of yesterday it stopped working...Have tried signing out and signing back in...Still nothing??? Thank you in advance

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  • Been having the same problem lately. Pretty annoying, hopefully something gets fixed soon

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  • I have the same problem since yesterday but since i have an annual subscription i have to live with it haha but i hope it gets fixed tho

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  • I have an annual subscription and I have noticed this week that my continue watching list is not being updated. It has been working reasonably well up to now, at least my watched shows have been added, but this has stopped this week. I have restarted my iPad and restarted the app several times. Can we have an update on the fix for this, please.

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  • I have the same problem since last week, Erased all cookie- no help. Anyway this affect all my gadgets ( PC, phone and AndroidTV). 

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  • I have the same issue with the continue watching queue not working either, and when I go back to an episode it doesn’t continue from where I left off, whether it be a time stamp or an episode, please fix this ASAP :’)

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  • It's kind of reassuring to see that I am not the only one affected by this issue.
    I have watched 2 entire series, they not only did not show up in my 'continue watching' section, but they have not even registered as watched 🤷🏾‍♀️.

    Anyway, it looks that it is not an isolated issue so better to be patient.

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  • I am having this issue as well its pretty annoying I cannot stop in the middle of what I am watching and pick right back up where I left off I have to try and remember after I search for the drama I was watching please fix this

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