Beantwortet

[Closed] Certain Ads Not Loading

When I watch my videos, sometimes ads come up. I don't mind them, but on certain ads, for me on my alcatel phone, just load and freeze and I have to go back to the homepage and click the show again. It's always the Otezla and Autotrader commercials, can you help me please?
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  • Offizieller Kommentar

    Hello there kokob9087_360,

    Thank you so much for writing in! I'm sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If you're still facing issues thereafter, I would like to request more information about this issue so I can pass this to our team:

    1. What's your current location?
    2. What's the device model? (ex. Samsung Note II, etc.)
    3. What's your OS version? (ex. Android 4.4.4, etc).
    4. What's the current Viki version that's installed on your device?
    5. A screenshot of the ad or ads that are causing this issue. Please let us know if it's multiple ads and what episode you were watching when it happened.

    Best,
    Anj
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • I have the same issue.  Re-installed Viki in my Roku, but that does not work.  I have the latest Viki version as of 4/6/21.    The page says, Loading. . . 33% and never progresses. It has been happening with all FREE shows I try.

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  • Hi rhodefern_344,

    Your ticket on the Help Center has been attended and we'll be closing this to prevent confusion of multiple requests.

     

    Kind regards,

    Anj

    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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