[CLOSED] subscription malfunction
<<email removed for security purposes>>
I have been paying 4.99 for about 6 months now. And got sick of the commercials and decided to upgrade to $9.99 to utilize the Vikipass. I have been paying the 9.99 for three months now. I still get commercials and can not get into the Viki Pass programs at all. I have also emailed you numerous times but have had no response from. Also I have tried to change my password but when it comes to the page where you put in the new one it also asks for your present password. Now if I knew that one I wouldnt have to change my password
Please help me out!