Beantwortet

[Closed] Viki Will Not Reply To My Emails! Bought the Viki pass plus/premium on my phone but Viki won’t let me use it on my tv

I wanted the more expensive Viki pass so I paid for it on my phone, ABSOLUTELY NOWHERE did it say that I wouldn’t be able to use it on my tv or laptop. After I paid I went on my tv and it still was showing the same pass I had before. I emailed Viki twice a couple weeks between about switching my subscription so it works on my tv because I barely ever watch Viki on my phone, it’s been over a month and I haven’t received any response. If they don’t fix this I will never be giving them my money again.
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Kommentare

  • Offizieller Kommentar

    Hi there,

    We're sorry for the delayed response!

    You should be able to access your subscription as long as you are logged into the same account on all your devices.

    More details have been sent to your ticket on the Help Center and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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