Dance of the Phoenix and other shows not uploading

There are a few shows that I have been trying to watch but it keeps telling me there is an error.  A couple of the shows are "Dance of the Phoenix" and "Su Yu".

 

I have been trying to watch these for awhile now

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  • Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

    1. What device you're currently experiencing issues with?
    2. If the issues are happening on the Web, what browser version and operating system are you using? Click here to see all related information.
    3. If the issues are happening on the app, what app version are you using? You may find it under the app settings. 
    4. What is the exact error message you see? A screenshot of the issue will be helpful!

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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