video not loading only or play on viki website but will play on phone

I am currently watching Come and Hug Me. Trying to watch episode 10 on Viki website, experienced loading issues. I checked to see if it would load on my phone, and it did with no problem. I tried restarting the computer, and everything it is still not working



  • Hello,

    Thanks for writing to us! We're sorry you're experiencing these problems on

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser (eg. Chrome/Firefox/Microsoft Edge)

    Are you still experiencing these issues? If so, could you please share the following information?

    • Browser version and operating system. Click here to see all related information.
    • Does this issue occur on your other browser types?
    • Are you facing issues watching all videos or just Come and Hug Me Ep 10?
    • Are you able to watch on other video streaming websites?


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