[Closed] Subtitle at the bottom of the screen and can't read

Viki

Hello

My mom watches Viki alot and today, the subtitles are all the way to the bottom of the screen and she couldn't even read half of the bottom of the subtitles. I tested it on my own tv and the subtitles are all the way at the bottom.
I uninstalled and reinstalled viki app on both tvs.

Mom's TV - Sony TV with attached Chromecast with Google TV.
My TV - Android TV.

I also tried to cast from app on my laptop to the TV and it looks okay this way, but we want to stream from directly on the TV.

I believe it was okay yesterday as she didn't complain yesterday. Maybe an update issue? Is there a way to move the subtitles up a little? I didn't see any way to do it from the settings.

thanks

 

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Kommentare

  • Offizieller Kommentar

    Hi there,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests. Please help to reply on your open ticket with us if you have any other questions too. 

    Cheers,
    Michelle

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