Beantwortet

[Closed] The semi-transparent background for subtitles is removed when casting from Viki app to TV with Chromecast

Hi-

I noticed this issue that the black transparent background for subtitle disappears when I cast a show from Viki app(on my iPhone11) to my TV(Samsung smart tv) which Chromecast device is connected.

It makes it very hard to read the subtitle so I'm not able to watch on TV.. Can you please fix this issue? 

Thanks for the great service! 

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Kommentare

  • Offizieller Kommentar

    Hi there,

    Thanks for writing in to us.

    When Chromecasting from the iOS app, to set a background for your subtitles, instead of setting it in Opacity under your iOS settings, please do so by setting Text Highlight instead.

    More details can be found on this FAQ article.

    Do give it and try and let us know if you still encounter any issues.

    Cheers,
    Michelle

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  • I tried the FAQ article link and I get message saying I’m not authorized to access the page. I was logged in to my account.

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  • Hi melani9_904,

    Apologies for the confusion you faced! You may view the updated FAQ link here

    If you are having other technical issues or have further questions, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

    Cheers,
    Michelle

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