Christ-follower77@hotmail.com

• 

  christ_follower77_873

  5. Januar 2021 02:38

  having trouble watching dramas, they keep skipping also the voices do too thank you

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• 

  Michelle (CX)

  6. Januar 2021 10:11

  Hello,

  Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

  To make sure this is not a browser issue can you please try the following?

  1. Log out from your account
  2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  3. Close your current window, then launch a new window
  4. Log in to your Viki account
  5. Try again from another browser (eg. Chrome/Firefox/Edge/Safari)

  Are you still experiencing these issues? If so, could you please share with me the following information?

  • Browser version and operating system. Click here to see all related information.
  • Does this happen when you are watching on another browser type too?
  • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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