Beantwortet

[Closed] Subtitles not appearing on roku tv

Boys Planet episode 5 subtitles won't show up on my roku tv app. They show up when I watch on my computer but the English subtitles won't work on my tv. I've checked to make sure they're toggled on as well as went to the roku's language system and turned on closed captions that way but it still won't work. any suggestions?

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  • Offizieller Kommentar

    Hi everyone,

    Thanks for writing to us with your subtitle concern.

    We're aware of this issue on Viki and we apologize for the inconvenience this has caused you. 

    Do follow this post for more information/updates as this duplicate topic would be closed.

    We appreciate your patience and understanding in this matter.

    Thanks,
    Darl

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  • Same here on Roku, just for Boys Planet Ep 5 and How Do You Play Ep 176. Viki app on iPhone has Eng subs for both eps. Strange.

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  • same with several other dramas how can it be fixed

     

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  • My subtitles stopped working a couple of days ago for me too. Have followed all the advice to delete and reinstall the app, checked the subtitle settings on roku and Viki app, made sure everything was updated (Roku Express v.11.5.0 and Viki v.3.9)… still no subtitles. (Watching Heavenly Idol, The Starry Love, and Kokdu.)
    Please help!

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  • I found the answer! In “Accessibility” there are now actually two choices for English. Select the second “English” and the subtitles appear! I have no idea if the problem was a Roku or a Viki thing, but it worked for me last night.

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  • Not seeing a second choice for English.

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  • Not seeing accessibility or second English in Viki. Under accessibility in Roku, only seeing one English. It would be great to solve this problem so easily if I could find it🤓

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